Policies and Procedures


The Turks & Caicos Islands began receiving International travelers on July 22, 2020. As we prepare to welcome you, we are taking every precaution to ensure the safety and well-being of our guests, team members, and community remain a top priority. To that end, we are following the strictest guidelines provided by the CDC, the WHO, and CARPHA.

 

TURKS & CAICOS ISLANDS ENTRY REQUIREMENTS

 

Testing Requirements

With the exception of children under 10 years of age, all guests traveling to the islands must receive a negative COVID-19 RT-PCR nasal swab test, within 5 days of the scheduled arrival date. Any other form of testing/result, including Antibody verification will NOT be accepted.

*Please contact your Primary Care Physician to receive the professional recommendation that is suitable to you.


Insurance Requirements*

Travelers to Turks & Caicos Islands must have travel insurance that covers medevac. They also must complete a health screening questionnaire.

These requirements must be completed and uploaded to the TCI Assured Portal, which will be available on the Turk and Caicos Islands Tourist Board website, in advance of the arrival. Insurance companies providing the prerequisite insurance will also be available on the portal.

You may start this TCI Assured process online as soon as you have your trip confirmed, and make all necessary updates on the portal as you go.

Please visit TCI SAFE to start planning your upcoming trip.

Once travelers register on the TCI Assured Portal and complete the requirements as outlined, a travel authorization notification will be given. The TCI Assured travel authorization should be presented at the time of check-in – airlines will not be able to board passengers without this authorization.

As a precautionary measure, please be sure to print two copies of each document to carry on your person, as well as keep photographic copies on your phone, just in case.

*There is no Quarantine period required upon arrival to the Turks & Caicos Islands for visitors once they have tested negative for the virus.

 

WYMARA RESORT & VILLAS – HEALTH & SAFETY PRACTICES

 

To ensure your safety and well-being staying at Wymara Resort & Villas we have implemented health and safety protocols based on the guidance from the CDC, the WHO, and CARPHA.

All Wymara team members receive continuous training on the highest levels of hygiene and cleanliness standards.

Wymara Resort & Villas has established robust protocols to ensure the continuous deep cleaning of its resort and its villas.

Enhanced cleaning standards will continue to be monitored and regularly reviewed by our leadership team to ensure your safety and well-being throughout the duration of your stay.

Antibacterial disinfectant products are being used throughout the day to ensure surfaces are cleaned to prevent the spread of Covid-19. These measures are in addition to our already robust hygiene and cleanliness protocols which already mandate common hygiene practices, handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day.

All team members are well-trained to identify key symptoms of Covid-19, and have been instructed to not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed of having Covid-19.

As an added precaution, employees will be temperature-screened before starting work. If an employee is displaying any symptoms related to the virus, they will be sent home and must be cleared by a physician prior to their return.

Additionally, we will be asking all guests to undergo a brief temperature-check upon arrival. Should a guest have a high temperature, or any other visible symptoms consistent with Covid-19, they will be cared for in a separate designated room until suitable onward care can be arranged.

We will continue to adhere to the latest CDC, WHO, and CARPHA guidelines to ensure you have an exceptional experience at Wymara Resort & Villas whilst maintaining your safety and well-being at all times.

Governmental Health Resource – Turks & Caicos Ministry of Health: Destination Protocols

 

WYMARA RESORT & VILLAS – FLEXIBLE RESERVATIONS & CANCELLATION POLICIES

 

Wymara is committed to providing our guests with travel flexibility to ensure you have peace of mind during these unprecedented times, so you can reserve your travel experience with confidence.


New reservations for travel from now until December 19, 2020:

One (1) night deposit refundable up to 14 days (two weeks) prior to arrival, at which point the full balance is due and the reservation becomes non-refundable. In the event of a cancellation within 2 weeks of arrival, a credit* of up to one (1) year from original arrival date will be extended.

Festive reservations – December 20, 2020 to January 5, 2021:

A 25% deposit will be due at time of booking that is refundable until September 30th, 2020. All refunds are subject to a 3% transaction fee. On September 30th, 2020, the full balance will be due, and the reservation becomes non-refundable. In the event of a cancellation after September 30th, a credit* of up to one (1) year from original arrival date will be extended.

New reservations for travel from January 6 to April 15, 2021:

A credit card will be required to guarantee the booking, but no deposit will be required until September 1st, 2020, at which time we would take the greater of 3 nights or 50%, refundable until 30 days prior to arrival. All refunds are subject to a 3% transaction fee. The full balance will be due 30 days prior to arrival, at which time the reservation becomes non-refundable.

*All credits are valid for room, tax and fees only and cannot be used towards incidentals. Partial credits will not be refunded and must be consumed within the credit validity period.

 

Third-Party Reservations

Guests who booked with a travel professional or other third parties including online travel are advised to contact their booking provider for further assistance.

 

Group Reservations

Should you have a group or event booked with us, note that our Sales team will work closely with you and/or your event planner to manage any changes on a case-by-case basis. We are actively supporting you to address any needs of each group, including moving events to a suitable alternative date. For more information on the terms and conditions of group contracts please contact Kimberly Darby directly at KDarby@WymaraResortandVillas.com or call us at 1.888.598.6276.

To make arrangements for any bookings made directly with us or on our website please contact us via email to Reservations@WymaraResortandVillas.com  or call us at 1.888.844.5986

 

FAQ

 

AIRPORT ARRIVAL

At this time a brief temperature check, as well as a health questionnaire, will need to be completed upon arrival to the Providenciales Airport. Taxis will be available on a cue with social distancing practices. We highly recommend securing appropriate transportation prior to your departure and can do so by contacting our pre-arrivals team at Reservations@WymaraResortandVillas.com

Click here to access the Providenciales International Airport Fast Track services

CHECK-IN

Upon arrival, a contactless temperature check will take place, luggage will be disinfected, and delivered to the door of your accommodations.

Should a guest have a high temperature, or any other visible symptoms consistent with Covid-19, they will be cared for in a separate designated room until suitable onward care can be arranged.

ACCOMMODATIONS

Prior to your arrival, deep cleaning of all curtains, fabrics, quilts, pillows, and cushions will take place. All floors, hard surfaces, and high touch surfaces will be cleaned and disinfected with a cleaning product approved to protect against Covid-19.

Every fourth day of your stay during housekeeping service, high touch areas will be maintained with anti-bacterial disinfectants to further ensure your safety and well-being.

There will be a 48-hour period in between guest stays.

Every Accommodation will have disinfectant wipes and hand sanitizers available for our guests.

DINING

A true Wymara dining experience awaits our guests, with unique offerings and a little more privacy. We will space seating according to physical distancing practices at 70% Occupancy as required by the Turks & Caicos Government. Self Service Buffet will not be available at this time.

SWIMMING POOLS

Swimming Pools will remain operational, both at the resort and the villas. Pools will be staffed to ensure adherence to physical distancing around the pool decks.

FITNESS CENTER

An attendant will frequently sanitize all equipment after each use. a maximum of four (4) guests is permitted in the fitness center at any time to ensure proper physical distancing practices. Classes will continue to take place outdoors while practicing proper physical distancing. Mats and other class equipment will be thoroughly sanitized before and after each use.

SPA

Spa services will remain available for your enjoyment upon request and must be booked at least 12 hours ahead. All areas will be thoroughly sanitized before and after each guest, physical distancing practices will be followed at all times.

BOUTIQUE

A Maximum of Two (2) Persons will be permitted in the boutique at one time, All high touch areas will be sanitized throughout the day, Clothing cannot be tried on in the boutique, and physical distancing will be practiced. For your convenience sanitizing UV wands, face coverings, and a variety of sanitizers are available for purchase.

ACTIVITIES & EQUIPMENT

Non-motorized watersports will be sanitized after and before each use.

PERSONAL PROTECTION

Wymara Resort And Villas’ team members will be wearing protective gear, including face covers and disposable hand gloves where applicable. Face coverings will be available for guests going off the property premises as face coverings are required in public areas outside of the resort grounds through December 31, 2020. All standard operating procedures will be reviewed and updated accordingly based on guidance from the Turks & Caicos Government.

All protocols and procedures will be subject to changes and updates in line with the latest guidelines from key health and industry authorities.

 

 

 

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